Shipping Policy
Shipping policy
Esta Política de envío describe cómo Maxelti Active procesa y envía los pedidos realizados a través de nuestro sitio web.
Maxelti Active opera como tienda en línea y colabora con proveedores externos y socios logísticos. Los productos pueden enviarse directamente desde diferentes almacenes según la disponibilidad, la ubicación del proveedor y el nivel de inventario.
Los pedidos
se procesan normalmente en un plazo de 1 a 3 días hábiles tras la confirmación del pago. Durante periodos de alta demanda, días festivos o eventos promocionales, el tiempo de procesamiento puede extenderse.
Recibirá un correo electrónico de confirmación de envío una vez que su pedido haya sido enviado. Le proporcionaremos información de seguimiento cuando esté disponible. El tiempo de seguimiento en los sistemas de la empresa de transporte es de 3 a 5 días hábiles.
Los tiempos de entrega estimados se proporcionan sólo con fines informativos y no están garantizados.
Domestic Shipping Rates and Estimates
Shipping rates within the United States are calculated at checkout based on the destination and shipping method (if applicable).
Estimated delivery timeframe after shipment:
7–20 business days.
Some products may arrive sooner or later depending on warehouse location and carrier performance.
Split Shipments
If you order multiple items, they may ship separately from different suppliers. In such cases, you may receive multiple tracking numbers and deliveries on different dates.
Address Accuracy
Customers are responsible for providing accurate shipping information. Maxelti Active is not responsible for delays, failed deliveries, or additional fees resulting from incorrect or incomplete addresses.
Carrier Delays
We are not responsible for delays caused by shipping carriers, weather conditions, natural disasters, labor disruptions, or other circumstances beyond our control.
Local delivery
Maxelti Active does not currently offer local delivery services.
All orders are fulfilled and shipped through third-party logistics providers.
In-store pickup
Maxelti Active is an online-only store.
We do not operate a physical retail location and do not offer in-store pickup.
International Shipping
We may offer international shipping to select countries.
Estimated international delivery timeframe after shipment:
10–25 business days, depending on destination and customs processing.
Customs, Duties, and Taxes
International customers are responsible for any customs duties, VAT, import taxes, or additional fees required by their country’s regulations. These charges are not included in the product price or shipping cost unless explicitly stated.
Customs Delays
Delivery times may be extended due to customs inspections or clearance procedures. Maxelti Active is not responsible for delays caused by customs authorities.
Lost or Stolen Packages
If a package is marked as delivered by the carrier but not received, customers must contact the shipping carrier directly. Maxelti Active will assist when possible but is not responsible for packages confirmed as delivered.
Force Majeure
We are not liable for shipping delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, governmental actions, transportation interruptions, or global supply chain disruptions.
