Shipping Policy

At MAXELTI Active, our Shipping Policy is designed to provide customers with clear and transparent information about how orders are processed, shipped, tracked, and delivered. We understand that reliable shipping is an important part of the online shopping experience, especially when customers are purchasing outdoor, camping, fishing, overlanding, vehicle, and adventure gear.

MAXELTI Active operates as an online store and works with third-party suppliers, warehouses, carriers, and logistics partners to fulfill customer orders. Products may ship from different locations depending on inventory availability, supplier location, product type, destination, and carrier performance.

This Shipping Policy explains our order processing times, estimated delivery windows, shipping rates, tracking information, split shipments, address accuracy requirements, international shipping, customs responsibilities, carrier delays, lost or stolen packages, and other shipping-related matters. Please review this policy before placing an order so you understand how shipping and delivery are handled.

MAXELTI Active primarily serves customers in the United States. Shipping rates within the United States may be calculated at checkout based on the destination, product size, product weight, shipping method, supplier, warehouse location, and carrier availability.

Estimated delivery timeframe after shipment:

• 7–20 business days for most domestic orders.

Some products may arrive sooner, while others may require additional time depending on warehouse location, carrier performance, product availability, destination, weather conditions, or logistical delays.

Delivery estimates are provided for informational purposes only and are not guaranteed delivery dates. MAXELTI Active is not responsible for carrier delays once an order has been shipped.

When tracking information is available, it will be sent to the customer by email after the order has shipped. Tracking updates may not appear immediately, as carriers often require additional time to scan and update shipment details in their system.

In some cases, tracking information may take 3–5 business days to become active after the shipment confirmation has been issued. This does not always mean the package has not shipped; it may simply mean the carrier has not updated the tracking system yet.

Customers are encouraged to monitor their tracking information directly through the carrier’s website once the tracking number becomes active.

If your order includes multiple items, those items may ship separately. This can happen when products are fulfilled by different suppliers, shipped from different warehouses, or require separate packaging due to size, weight, product type, or availability.

When an order is split into multiple shipments, customers may receive more than one tracking number and packages may arrive on different dates.

Split shipments do not necessarily indicate that an item is missing. If only part of your order arrives, please check your tracking details and shipping confirmation emails before contacting support.

Customers are responsible for providing complete and accurate shipping information at checkout. This includes the correct name, street address, apartment or unit number, city, state, ZIP code, phone number, and any delivery instructions required by the carrier.

MAXELTI Active is not responsible for shipping delays, failed deliveries, returned packages, lost shipments, or additional fees caused by incorrect, incomplete, outdated, or undeliverable addresses provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed once the order has been processed, shipped, or transferred to a fulfillment partner.

Once an order has been shipped, delivery is handled by the shipping carrier. MAXELTI Active is not responsible for delays caused by carriers, weather conditions, natural disasters, labor disruptions, transportation interruptions, customs inspections, incorrect routing, high seasonal volume, or other events beyond our reasonable control.

If your tracking information shows a delay, we recommend checking directly with the carrier for the most current shipment status.

We will assist customers when possible, but carrier delays do not automatically qualify an order for cancellation, refund, or replacement unless the package is officially confirmed as lost or another eligible issue applies under our store policies.

MAXELTI Active does not currently offer local delivery services.

All orders are fulfilled and shipped through third-party suppliers, warehouses, logistics providers, and shipping carriers. If local delivery becomes available in the future, this Shipping Policy may be updated to include those details.

MAXELTI Active is an online-only store and does not currently operate a physical retail location for customer pickup.

We do not offer in-store pickup at this time. All eligible orders must be shipped to the address provided at checkout.

MAXELTI Active may offer international shipping to select countries when available. International shipping availability may depend on the product, supplier, destination country, shipping carrier, customs restrictions, and fulfillment limitations.

Estimated international delivery timeframe after shipment:

• 10–25 business days, depending on destination, carrier performance, customs processing, and local delivery conditions.

International delivery times are estimates only and are not guaranteed. Delays may occur due to customs inspections, import regulations, local postal services, carrier delays, or international logistics conditions.

International customers are responsible for any customs duties, VAT, import taxes, brokerage fees, or additional charges required by their country’s laws and regulations.

These charges are not included in the product price or shipping cost unless clearly stated at checkout. MAXELTI Active does not control customs fees and cannot predict the amount that may be charged by customs authorities.

If a package is delayed, rejected, returned, or held due to unpaid customs charges, incorrect import information, or local regulations, MAXELTI Active may not be responsible for any resulting delays, fees, or losses.

If your package is marked as delivered by the carrier but you have not received it, please first check the delivery location, mailbox, front desk, reception area, parcel locker, neighbors, household members, or any secure location where the carrier may have left the package.

Customers should also contact the shipping carrier directly to request more information about the delivery scan or file a claim if necessary.

MAXELTI Active will assist when possible, but we are not responsible for packages that are confirmed as delivered by the carrier. If a package is officially confirmed as lost by the carrier, we will review the situation and determine the appropriate next step based on the order details and available carrier information.

MAXELTI Active is not liable for shipping delays, delivery failures, inventory disruptions, or fulfillment issues caused by events beyond our reasonable control.

These events may include, but are not limited to:

• Natural disasters.

• Severe weather conditions.

• Government actions or restrictions.

• Labor strikes or transportation interruptions.

• Carrier service disruptions.

• Customs delays.

• Global supply chain issues.

• System outages, emergencies, or other unforeseen events.

In these situations, we will make reasonable efforts to communicate updates when possible and continue processing orders as conditions allow.

If you have questions about your order, shipping status, tracking information, delivery delays, or address details, please contact MAXELTI Active with your order number and any relevant information.

You may contact us by email at store@maxeltiactive.com or through our Contact Us page.

Please allow a reasonable response time for shipping-related inquiries, especially during weekends, holidays, high-volume periods, or carrier delays.