Privacy Policy

At MAXELTI Active, we respect your privacy and are committed to protecting the personal information you share with us when you visit our website, create an account, contact us, subscribe to updates, or place an order.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website, purchase products, interact with our customer support, or communicate with us through online forms, email, or other available contact methods.

By using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or submit personal information through our online services.

We collect information that helps us operate our online store, process orders, provide customer support, improve the shopping experience, protect our website, and comply with applicable legal obligations.

The types of information we may collect include:

• Contact information, such as your name, email address, phone number, billing address, and shipping address.

• Order information, including products purchased, order history, delivery details, transaction status, and customer service communications.

• Payment-related information, processed securely by third-party payment providers. MAXELTI Active does not store full credit card numbers on our website.

• Account information, if you create an account, including login details, saved addresses, order history, and account preferences.

• Device and technical information, such as IP address, browser type, device type, operating system, time zone, pages viewed, referring websites, and site interaction data.

• Communication information, including messages, questions, requests, reviews, forms, or any other details you choose to provide when contacting us.

We use your personal information only for legitimate business purposes related to operating MAXELTI Active and providing a secure and reliable shopping experience.

We may use your information to:

• Process and fulfill orders.

• Confirm payments and prevent fraudulent transactions.

• Arrange shipping, delivery, tracking, returns, refunds, and customer support.

• Communicate with you about your order, account, inquiries, or service requests.

• Send updates, promotional offers, or marketing communications when permitted by law or with your consent.

• Improve our website, product selection, navigation, performance, and customer experience.

• Monitor and protect our website from fraud, abuse, unauthorized access, spam, or security risks.

• Comply with legal, tax, accounting, regulatory, and business record obligations.

MAXELTI Active may use cookies, pixels, tags, analytics tools, and similar technologies to improve website functionality, understand visitor behavior, personalize the shopping experience, and measure marketing performance.

Cookies may help us:

• Keep items in your cart.

• Remember your preferences.

• Improve website speed and performance.

• Understand which pages and products customers visit.

• Measure the effectiveness of advertisements, promotions, and email campaigns.

• Detect suspicious activity and protect the website from fraud or misuse.

You can usually manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality, including cart features, checkout, saved preferences, or account access.

We do not sell your personal information. However, we may share limited information with trusted third parties when necessary to operate our business, fulfill orders, provide services, protect our website, or comply with legal requirements.

We may share information with:

• Payment processors that securely process transactions.

• Shipping carriers, logistics providers, warehouses, and fulfillment partners.

• Website hosting, security, analytics, and performance service providers.

• Email, marketing, customer support, and communication platforms.

• Professional advisors, legal authorities, or regulators when required by law or necessary to protect our rights.

These third parties are only provided with the information needed to perform their services and are expected to handle your data responsibly and securely.

Payments made through MAXELTI Active are processed by secure third-party payment providers. We do not store full credit card numbers, banking details, or complete payment credentials on our website.

Payment providers may collect and process information necessary to complete your transaction, verify payment authorization, prevent fraud, and comply with financial regulations.

For your protection, payment information is handled through encrypted and secure payment systems. Please review the privacy practices of the payment provider used at checkout for more details about how payment data is processed.

Email Marketing and Communications

If you subscribe to our newsletter, promotional updates, or special offers, we may use your email address to send you marketing communications related to MAXELTI Active products, deals, updates, and store announcements.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

Even if you unsubscribe from promotional emails, we may still send important non-marketing communications related to your orders, account activity, customer service requests, returns, refunds, security notices, or legal updates.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

This may include retaining information for order fulfillment, customer support, fraud prevention, tax records, accounting requirements, legal obligations, dispute resolution, and business recordkeeping.

When personal information is no longer needed, we will delete, anonymize, or securely store it in accordance with applicable requirements and business practices.

We take reasonable administrative, technical, and organizational measures to help protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

These measures may include secure website connections, encrypted payment processing, restricted access, monitoring tools, and security practices designed to protect customer data.

However, no method of online transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. Customers are also responsible for using secure passwords, protecting account access, and avoiding sharing sensitive information through unsecured channels.

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of certain personal information.

• Request restriction or objection to certain processing activities.

• Opt out of certain marketing communications.

• Request information about how your data is collected, used, or shared.

To exercise your privacy rights, please contact us through our Contact Us page or by email at store@maxeltiactive.com. We may need to verify your identity before processing certain requests.

If you are a California resident, you may have additional rights under applicable California privacy laws, including the right to know what personal information is collected, used, shared, or disclosed, and the right to request deletion or correction of certain personal information.

MAXELTI Active does not sell personal information for monetary gain. We also do not knowingly sell or share personal information of minors.

To submit a California privacy request, please contact us through our Contact Us page or by email at store@maxeltiactive.com. We will review and respond to eligible requests in accordance with applicable law.

MAXELTI Active primarily serves customers in the United States. If you access our website from outside the United States, please understand that your information may be processed, stored, or transferred in the United States or other locations where our service providers operate.

By using our website or submitting personal information, you understand that your information may be processed in accordance with this Privacy Policy and applicable data protection requirements.

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

If we become aware that personal information has been collected from a minor without proper authorization, we will take reasonable steps to delete that information.

If you believe a minor has provided personal information to MAXELTI Active, please contact us so we can review and address the matter.

Our website may contain links to third-party websites, tools, payment providers, shipping services, social media platforms, or other external services.

MAXELTI Active is not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing the privacy policies of any third-party services you visit or use.

Clicking a third-party link or using an external service is subject to that third party’s own terms and privacy practices.

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, legal requirements, service providers, or data handling procedures.

When we update this policy, we may revise the effective date or post the updated version on this page. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

We encourage customers to review this page periodically to stay informed about how we protect personal information.

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact MAXELTI Active.

Email: store@maxeltiactive.com

You may also visit our Contact Us page to submit a request through our website.

We aim to respond to privacy-related inquiries within a reasonable timeframe and in accordance with applicable law.