MAXELTI ACTIVE LEGAL CENTER
Store policies
All MAXELTI Active store policies in one place: how we handle your data, your orders, your deliveries and your returns.
Last updated: July 2026
Privacy Policy
What we collect when you shop, why we need it, and how it is protected.
Terms & Conditions
The rules for using this website, our pricing and how orders are accepted.
Refund & Returns Policy
How to start a return, what qualifies, and when refunds are issued.
Shipping Policy
Delivery times, carriers, tracking and what happens if something goes wrong.
Product Reviews
MAXELTI Active is a new store. Until reviews from our own customers build up, some product pages show reviews written by verified buyers of that exact same item on the marketplace we source it from. Every one of them is labeled on the product page, so you always know where it came from.
We publish them unedited, critical ones included. We do not write, buy, incentivize, edit or delete reviews. And because these were not left on maxeltiactive.com, we do not submit them to search engines as store ratings.
Once a review comes from a MAXELTI Active order, it appears exactly as the customer wrote it.
Cookie Policy
Necessary cookies keep the essentials working: your shopping cart, your login session, security and basic site functionality. These cannot be switched off without breaking the store.
Optional cookies for analytics, advertising or personalization are only enabled with the appropriate consent controls in place. You can restrict cookies from your browser settings, though some store functions may stop working if you do.
Accessibility Statement
MAXELTI Active is built to be usable by everyone: readable contrast, keyboard-friendly controls, descriptive alternative text, logical headings, responsive layouts and reduced-motion support.
If you run into a barrier anywhere on the site, email support@maxeltiactive.com with the page and what happened, and we will review it.
Questions about our store policies
These store policies apply to every order placed in our shop. If something is not covered here, check the FAQ. For privacy requests, policy questions or any other legal enquiry, write to support@maxeltiactive.com. Include your order number where relevant so we can respond faster.