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MAXELTI Active support

Let’s get you moving.

Contact MAXELTI Active about an order, a product or a return. Every message is read by a person, and we answer within one business day.

Contact MAXELTI Active support

For questions about products, orders or account access:

Send us a message

Tell us what you need and we will reply within one business day.

Answers before you write

Many questions are already answered in our FAQ. For delivery windows see the Shipping Policy, and to start a return read the Refund & Returns Policy.

Before you write

Include your order number when relevant. Do not send passwords, payment information or security codes by email. We will never ask for them, and the FTC explains how to recognise a phishing message that does.

Still browsing? Head back to the shop or explore the categories. We review customer requests carefully. Delivery dates, refunds and replacements are confirmed only after the relevant order information has been checked.