Where is my order?
Enter the order number from your confirmation email and the email address you used at checkout. We will show you exactly where your order stands.
Where is my package right now?
If we have already shipped your order, enter the tracking number from your shipping email. You will see every scan the carrier has made, updated live, without leaving this page.
Do not have a tracking number yet? That is normal in the first day or two. Use Where is my order? below instead, which only needs your order number.
What each status means
- ProcessingWe have your payment and your order is being prepared for shipment.
- On the wayYour parcel has left us and the carrier has it. Use the tracker above for the latest scan.
- CompletedYour parcel was delivered. Nothing left to do on your side.
- On holdSomething needs checking before we can ship, usually a payment or address detail. We will email you.
- Cancelled or RefundedThe order was stopped and no charge stands. If this is unexpected, contact us.
Cannot find your order
The order number is in the subject line of your confirmation email and starts with a hash. If you checked out as a guest there is no account to log into, which is exactly why this page exists. If you created an account, every order is listed under My Account. Still stuck? Write to us from our contact page with the email address you used and we will find it.
Where is my tracking number
Tracking numbers are emailed to you as soon as the carrier scans your parcel. That first scan usually happens one to two business days after your order is marked as shipped, so a number that shows no movement yet is normal. Check your spam folder before assuming the email never arrived.
The price at checkout is the price you pay
We ship only within the United States, and nothing is added to your total after you place the order. Most items ship free, and any shipping cost is shown at checkout before you pay. Full details are in our shipping policy, and returns are covered in our refund and returns policy.