Privacy Policy

This Privacy Policy describes how Maxelti Active collects, uses, and protects your personal information when you visit or make a purchase from our website.

We are committed to safeguarding your privacy and ensuring that your personal data is handled securely and responsibly. By using our website, you agree to the collection and use of information in accordance with this policy.

If you have any questions about this Privacy Policy or how your information is handled, you may contact us at:

Email: store@maxeltiactive.com

We aim to respond to all inquiries within 24–48 business hours.

When you visit our website, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We collect this information to operate our business, fulfill orders, improve user experience, and comply with legal obligations.

• Device information

• Purpose of collection: To load the website accurately for you, analyze site usage, prevent fraud, and optimize performance.

• Source of collection: Collected automatically when you access our website using cookies, log files, web beacons, tags, or pixels.

• Disclosure for a business purpose: Shared with service providers such as hosting providers, analytics tools, and security platforms.

• Personal Information collected: IP address, browser type, time zone, device information, pages viewed, and interaction data.
• Order information

• Purpose of collection: To process payments, fulfill orders, arrange shipping, provide invoices and confirmations, and communicate with you.

• Source of collection: Collected directly from you when you place an order.

• Disclosure for a business purpose: Shared with payment processors (such as Stripe and PayPal), logistics partners, and fulfillment providers.

• Personal Information collected: Name, billing address, shipping address, payment details (processed securely), email address, and phone number.
• Customer support information

• Purpose of collection: To provide customer assistance and resolve inquiries or disputes.

• Source of collection: Collected directly from you when you contact us via email or contact forms.

• Disclosure for a business purpose: Shared only with authorized team members or service providers assisting in customer support.

• Personal Information collected: Name, email address, order details, and any information you choose to provide.

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal information, we will take steps to delete such information.

We share your Personal Information with trusted third parties to help us provide our services and fulfill our contractual obligations.

We may share your information with:

• Payment processors: Such as Stripe and PayPal, to securely process transactions.

• Shipping and fulfillment partners: To deliver your orders.

• Analytics providers: To understand how customers use our website and improve performance.

• Hosting providers: To operate and maintain our website infrastructure.

We only share information necessary to perform these services and require all partners to handle your data securely and in compliance with applicable laws.

We do not sell your personal information.

If you are located in the European Economic Area (EEA), we process your personal information under the following lawful bases:

• Your consent

• The performance of a contract

• Compliance with legal obligations

• Legitimate business interests that do not override your rights

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including satisfying legal, accounting, or reporting requirements.

When we no longer require your data, we securely delete or anonymize it.

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects.

• Maxelti Active does not sell, rent, or trade personal information to third parties for monetary gain.

  While we may share certain information with service providers to operate our business (such as payment processors and fulfillment partners), this does not constitute a sale of personal information under applicable U.S. privacy laws.

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal data

• Object to certain processing activities

To exercise these rights, please contact us via email.

If you are a resident of the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including access, correction, deletion, and restriction of processing of your personal data.

If you believe your data protection rights have been violated, you may lodge a complaint with your local data protection authority.

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to request deletion of your data.

To submit a request under CCPA, please contact us at:  store@maxeltiactive.com.