Terms & Conditions

At MAXELTI Active, our Terms and Conditions explain the rules, responsibilities, and requirements that apply when you access our website, browse products, create an account, place an order, contact us, or use any service offered through our online store. These terms are designed to protect both our customers and our business by clearly outlining how our website, products, payments, shipping, returns, and customer interactions are handled.

By visiting or using MAXELTI Active, you agree to follow these Terms and Conditions, along with any additional policies referenced on our website, including our Privacy Policy, Shipping Policy, and Refund & Returns Policy. If you do not agree with these terms, please do not use our website, submit personal information, create an account, or place an order.

MAXELTI Active operates as an online store focused on outdoor, camping, fishing, overlanding, vehicle, and adventure-related products. We may work with third-party suppliers, fulfillment partners, payment processors, shipping carriers, and service providers to operate the store and fulfill customer orders. Please read these Terms and Conditions carefully before using our website or purchasing products.

By using our website, you confirm that you are at least 18 years old or that you are using the website under the supervision of a parent or legal guardian. You agree to use MAXELTI Active only for lawful purposes and in a way that does not violate these Terms and Conditions or any applicable laws.

You agree not to misuse our website, attempt to interfere with its security, access restricted areas without authorization, copy or exploit website content, submit false information, or use the website in a way that may harm MAXELTI Active, our customers, our service providers, or our business operations.

We reserve the right to refuse service, restrict access, cancel orders, suspend accounts, or take appropriate action if we believe a user has violated these terms or engaged in suspicious, abusive, fraudulent, or unlawful activity.

MAXELTI Active provides products and services through an online store. Product listings, prices, descriptions, images, availability, shipping estimates, promotions, and offers may change at any time without prior notice.

By placing an order through our website, you agree to provide accurate, complete, and current information, including your name, billing address, shipping address, email address, phone number, and payment details.

You are responsible for reviewing your order before submitting payment. Once an order is placed, it may begin processing quickly and may not always be eligible for changes or cancellation.

We make reasonable efforts to display product information accurately, including descriptions, images, specifications, pricing, variations, sizes, colors, and availability. However, we do not guarantee that all product details will be error-free, complete, current, or exactly as displayed on every device or screen.

Product colors, dimensions, packaging, accessories, and appearance may vary slightly due to manufacturer updates, supplier information, screen settings, lighting, photography, or product availability.

Some products may become unavailable, discontinued, delayed, or replaced by suppliers without prior notice. We reserve the right to update, modify, substitute, or discontinue products at any time.

All prices listed on MAXELTI Active are shown in U.S. dollars unless otherwise stated. Prices may change at any time without notice. We reserve the right to correct pricing errors, cancel orders affected by incorrect pricing, or request confirmation before processing an order when a pricing issue is detected.

Payments are processed through secure third-party payment providers. MAXELTI Active does not store full credit card numbers or complete payment credentials on our website.

By submitting payment information, you confirm that you are authorized to use the selected payment method and that all billing information provided is accurate and complete.

After placing an order, you may receive an order confirmation by email. This confirmation does not automatically mean that your order has been accepted, processed, or shipped.

MAXELTI Active reserves the right to review, accept, refuse, cancel, or limit any order for reasons including, but not limited to:

• Product unavailability.

• Pricing or product information errors.

• Payment issues or failed authorization.

• Suspected fraud or suspicious activity.

• Incorrect or incomplete customer information.

• Shipping restrictions or fulfillment limitations.

If an order is canceled after payment has been collected, we will issue a refund to the original payment method when applicable.

Shipping and delivery are handled according to our Shipping Policy. Order processing times, delivery estimates, tracking updates, split shipments, carrier delays, international shipping, customs duties, and delivery issues are explained in more detail on that page.

Delivery times are estimates and are not guaranteed. Once an order has been shipped, delays may occur due to carrier performance, weather conditions, customs processing, supply chain issues, incorrect address information, or events outside our control.

Customers are responsible for providing complete and accurate shipping information at checkout. MAXELTI Active is not responsible for delays, returned packages, failed deliveries, or additional fees caused by incorrect or incomplete addresses.

Returns, refunds, exchanges, damaged items, defective products, incorrect shipments, and cancellations are handled according to our Refund and Returns Policy.

Customers must follow the return instructions provided by MAXELTI Active before sending any product back. Items returned without approval may not be accepted or refunded.

Order cancellations may be limited once an order has started processing, shipped, or been transferred to a fulfillment partner. If you need help with a return, refund, exchange, or cancellation, please contact us as soon as possible.

If you create an account on MAXELTI Active, you are responsible for maintaining the confidentiality of your login information, password, account access, and any activity that occurs under your account.

You agree to provide accurate and current account information and to update your details when necessary. MAXELTI Active is not responsible for issues caused by outdated, incorrect, or unauthorized account information.

We may suspend, restrict, or terminate accounts if we believe they are being used for fraudulent activity, abuse, policy violations, unauthorized access, or any activity that may harm the website, customers, or business operations.

If you submit reviews, comments, messages, photos, feedback, suggestions, or other content to MAXELTI Active, you agree that the content is accurate, lawful, respectful, and does not violate the rights of others.

By submitting content, you grant MAXELTI Active permission to use, display, reproduce, edit, publish, or share that content for website, customer service, marketing, or business purposes, unless prohibited by law.

We reserve the right to remove, reject, edit, or moderate user content that we consider inappropriate, misleading, offensive, fraudulent, spam-related, unlawful, or inconsistent with our brand and policies.

You may not use MAXELTI Active or its content for any unlawful, abusive, harmful, fraudulent, or unauthorized purpose.

Prohibited activities include, but are not limited to:

• Submitting false, misleading, or fraudulent information.

• Attempting unauthorized access to our website, systems, accounts, or data.

• Interfering with website security, functionality, performance, or availability.

• Uploading malware, spam, malicious code, or harmful files.

• Copying, scraping, reproducing, or exploiting website content without permission.

• Using the website to violate applicable laws, regulations, or third-party rights.

We reserve the right to investigate and take appropriate action if prohibited activity is suspected.

Our website may include links, tools, integrations, payment services, shipping services, analytics platforms, marketing tools, social media features, or other services provided by third parties.

MAXELTI Active is not responsible for the content, privacy practices, security, terms, policies, or actions of third-party websites or services. Your use of third-party services is subject to their own terms and policies.

We recommend reviewing the terms and privacy policies of any third-party service you use through or in connection with our website.

All content on MAXELTI Active, including text, logos, graphics, images, product presentation, design elements, website layout, branding, icons, and other materials, is owned by MAXELTI Active or used with permission from suppliers, licensors, or service providers.

You may not copy, reproduce, distribute, modify, publish, display, sell, or exploit any website content without prior written permission from MAXELTI Active, except as allowed by law.

Unauthorized use of our website content, branding, or intellectual property may result in restricted access, legal action, or other available remedies.

To the fullest extent permitted by law, MAXELTI Active is not liable for indirect, incidental, special, consequential, punitive, or similar damages arising from your use of our website, products, services, or third-party services.

This includes, but is not limited to, damages related to delays, delivery issues, product availability, website interruptions, technical errors, data loss, unauthorized access, reliance on product information, or actions of third-party providers.

Nothing in these Terms and Conditions is intended to limit rights that cannot be limited under applicable law.

You agree to defend, indemnify, and hold harmless MAXELTI Active, its owners, operators, affiliates, service providers, suppliers, partners, and representatives from any claims, damages, losses, liabilities, costs, or expenses arising from your use of the website, your violation of these Terms and Conditions, your violation of applicable laws, or your infringement of any third-party rights.

This obligation applies to claims related to your account activity, submitted content, misuse of the website, fraudulent activity, or failure to comply with these terms.

MAXELTI Active may update, modify, or replace these Terms and Conditions at any time. Updates may be made to reflect changes in our business practices, website features, legal requirements, supplier relationships, payment systems, shipping processes, or store policies.

When changes are made, the updated version will be posted on this page. Your continued use of the website after changes are posted means you accept the updated Terms and Conditions.

We encourage customers to review this page periodically to stay informed about the rules and conditions that apply when using MAXELTI Active.

If you have questions about these Terms and Conditions, your order, your account, or any policy referenced on our website, please contact MAXELTI Active.

You may contact us by email at store@maxeltiactive.com or through our Contact Us page.

Please include your order number, account details, or any relevant information when contacting us so we can review your request more efficiently.