Where is my order?
Enter the order number from your confirmation email and the email address you used at checkout. We will show you exactly where your order stands.
What each status means
- ProcessingWe have your payment and your order is being picked and packed at our U.S. warehouse.
- Shipped or CompletedYour parcel has left the warehouse and the carrier has it. Your tracking number is on its way to your inbox.
- On holdSomething needs checking before we can ship, usually a payment or address detail. We will email you.
- Cancelled or RefundedThe order was stopped and no charge stands. If this is unexpected, contact us.
Where is my tracking number
Tracking numbers are emailed to you as soon as the carrier scans your parcel. That first scan usually happens one to two business days after your order is marked as shipped, so a number that shows no movement yet is normal. Check your spam folder before assuming the email never arrived.
Cannot find your order
The order number is in the subject line of your confirmation email and starts with a hash. If you checked out as a guest there is no account to log into, which is exactly why this page exists. If you created an account, every order is listed under My Account. Still stuck? Write to us from our contact page with the email address you used and we will find it.
Everything we ship comes from the United States
Your order leaves a U.S. warehouse and travels on a domestic carrier, so there are no customs holds and no import fees waiting for you at the door. Shipping is free on every order. Full details are in our shipping policy, and returns are covered in our refund and returns policy.