FAQ

Start with the collection that matches your activity: Camping, Fishing, Hunting, Outdoor Gear or Overlanding. Each product page will include verified information as the catalog is published.

Product pages will include the available verified specifications, images, price and availability. We do not publish technical claims that have not been confirmed.

Use the Contact page or the support email shown there. Customer-facing requests are reviewed before any refund, replacement or delivery commitment is made.

Yes. Keep your order information available when contacting support so the team can review the request efficiently.

This store is oriented toward customers in the United States. Available destinations are confirmed at checkout before payment.

Most items ship free within the United States. If an item carries a shipping cost, it is shown on the product card and again at checkout before you pay. Nothing is added afterwards.

Orders are typically processed within 1–3 business days. After shipping, delivery depends on the item: 3–7 business days for express items and 8–20 business days for standard items, depending on where each product is dispatched from. Items from our own MAXELTI Active line ship within 2–5 business days and arrive 3–4 business days after shipping. These are estimates, not guaranteed dates; carrier delays, weather, address errors and inventory issues can affect delivery. Tracking details are sent when available and may take 3–5 business days to activate.

Order and tracking information is sent to the email address used at checkout, and is available in your account under My account. If tracking needs review, contact support with your order number.

Contact support as soon as possible with your order number. Changes and cancellations can only be applied while the order has not been prepared for shipment.

An account is not required to place an order, but it makes it easier to follow your orders, save your details and keep your Saved Gear list between visits.

Contact support before sending anything back. Eligibility, item condition, exclusions, return address, shipping responsibility and refund timing are confirmed for your specific order before a return is approved. Please do not ship an item without instructions. Items from our own MAXELTI Active line can’t be returned or exchanged for size or a change of mind, so please check the size guide before you order. If one arrives damaged or defective, contact us within 30 days of delivery and we’ll send a free replacement or a full refund.

Contact support with your order number and photographs of the item and the packaging. The request is reviewed using your order information and the policy that applied at the time of purchase. For MAXELTI Active items you have 30 days from delivery, and you won’t need to send the item back.

The payment options enabled for this store are shown at checkout before you confirm the order.

The site runs over an encrypted HTTPS connection and card details are handled by Stripe, our payment provider. MAXELTI Active never sees or stores full card numbers.

No. MAXELTI Active ships within the United States only. The price you see at checkout is the price you pay. Most items ship free within the United States, with no minimum order. When an item carries a shipping cost, you see it before you pay.

Product-specific questions — sizes, materials, battery figures, water resistance — are answered on each product page, using only what the supplier confirms. If a detail is not published there, we have not been able to verify it, and this outdoor gear FAQ will not fill the gap with a guess.